Why should I work with Ruveil? 

Gabrielle Nicole will work with you one-on-one to guide you through the design and production process, and ensure all of your questions are answered. Ensuring you receive the personal attention you need to create your custom piece is her top priority, while providing transparency every step of the way.

With over 10 years experience in the fine jewelry industry, Gabrielle has earned her Graduate Diamonds, Colored Stones, and Graduate Pearls diplomas from GIA.

How long to custom pieces take to ship? 

Once your design is complete, most custom pieces are complete and ready to ship within 2 weeks. Shipping timelines depend on the complexity of the piece.

Rush orders are available and are subject to a fee.

Shipping 

Ruveil is not responsible for lost, damaged, or stolen items. 

Shipping fees and insurance are the responsibility of the customer. 

Sales Tax 

All orders shipped within New York and Connecticut are subject to sales tax.

What type of payments are accepted? 

We accept all major credit cards including Visa, Mastercard, and American Express. Please contact us if you wish to submit payment via PayPal for additonal details.

Return Policy 

All custom and fine jewelry are made to order, and are final sale.

What if I need a repair? 

If your Ruveil piece is in need of any repair, please contact us.

Shipping fees and insurance are the responsibility of the customer. Upon receiving and evaluating your piece, repairs may be subject to additional fees on a case by case basis.

Complimentary Services

Your first ring sizing is on us! Any work done on your Ruveil piece by a third party jeweler voids this offer, or any complimentary service. Your piece is eligible for a complimentary service for up to one year from the date of purchase. 

Please note that the Ruveil x SNUFFY collection does not qualify for complimentary services. 

Jewelry Care

Store all jewelry in a cool, dry place and do not get it wet. Keep away from household chemicals and beauty products such as cleaning agents, lotions, and perfumes.

To care for your diamond jewelry, use a soft toothbrush and a small amount of diluted Dawn dish soap and scrub gently with warm water.

To care for your sterling silver and plated jewelry, use a polishing cloth. We recommend storing your sterling silver and plated jewelry in the box it arrived in when not being worn.